FAQs

How do I get started learning?

Check out our "How to Freeskate" youtube tutorial. Be aware that learning to freeskate is a very challenging but rewarding endeavor. Don't be shy about reaching out to us directly for help, or post in our community group on Facebook! https://www.facebook.com/groups/USAFreeskaters/

How can I connect with the community?

Join "USA Freeskaters" on Facebook. We try to approve requests same-day, but please reach out via messenger or email if there is an issue with this.

Don't be shy to ask for help! Everyone in the freeskate community loves to help share this fantastic sport, and everyone was in your shoes at one time. No one has ever hopped on freeskates and been able to just ride away.

What is the Return Policy?

We encourage customers to decide prior to purchase if our skates are for them. Freeskates have a significant learning curve, but we guarantee it's well worth the challenge! We can not refund for buyers remorse. If a part is discovered with a manufacturing defect, we are happy to replace the part. We check all parts prior to shipping, but if a mistake was made on our part, we will of course correct it.

When will my order ship?

Our policy is to ship next business day. With that said, it's our mission to get the skates to you as fast as possible.  If we can ship same day, we will depending on the time the order is placed.  If there is a delay receiving your skates after your tracking is provided, please contact the shipping service chosen during checkout as we no longer have control over the skates making their way to you.

My question is not listed.

Please reach out to us at ussales@jmkride.com or send us a message on our facebook page.